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Terms of Service

Last updated: March 17, 2026

These Terms of Service ("Terms") govern your access to and use of the CR Gateway API validation service (the "Service") provided by Cipher & Row LLC ("Cipher & Row," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1. Definitions

  • "API Key" means the unique authentication credential issued to you for accessing the Service.
  • "Customer Data" means all data, content, and information you submit to the Service via API requests.
  • "Service" means the CR Gateway API, documentation, dashboard, and related tools provided by Cipher & Row.
  • "Subscription Plan" means the pricing tier you have selected, as described in Section 4.

2. Account Registration

To use the Service, you must create an account by providing a valid email address and company name. You agree to:

  • Provide accurate and complete registration information
  • Keep your account information up to date
  • Maintain the confidentiality and security of your API keys and account credentials
  • Accept responsibility for all activity that occurs under your account
  • Notify us immediately at support@cipherandrow.com if you suspect unauthorized access

You are solely responsible for safeguarding your API keys. Cipher & Row is not liable for any loss or damage arising from your failure to secure your credentials.

3. Service Description

CR Gateway is an API-based validation service that provides:

  • LLM response validation (hallucination detection, confidence scoring, safety checks)
  • Agent swarm management (fail-fast chain killing)
  • Agent-to-agent validated relay
  • Context compression and management
  • Optional message storage

Validation, not generation. CR Gateway validates and inspects LLM outputs. It does not generate content, provide LLM inference, or replace your AI provider. Results are informational and should be used as one input in your decision-making process.

4. Subscription Plans and Pricing

PlanPriceRate Limits
Free$0/month1,000 requests/day
Pro$49/month50,000 requests/day
Scale$199/month500,000 requests/day
EnterpriseCustom pricingCustom limits
  • Paid subscriptions are billed monthly in advance via Stripe.
  • Prices are in US dollars and exclude applicable taxes.
  • We reserve the right to change pricing with 30 days' prior notice. Price changes do not apply retroactively to the current billing period.
  • Exceeding your plan's rate limits will result in HTTP 429 responses. We will not charge overage fees without your explicit consent.

4.1 Free Tier

The Free tier is provided for evaluation and low-volume use. Cipher & Row reserves the right to modify or discontinue the Free tier with 30 days' notice. Free tier accounts that are inactive for 90 consecutive days may be suspended.

4.2 Refunds

Paid subscriptions may be cancelled at any time. Upon cancellation, you will retain access until the end of your current billing period. We do not provide prorated refunds for partial months. If you believe you were billed in error, contact support@cipherandrow.com within 30 days.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Process, transmit, or store content that is illegal, harmful, threatening, abusive, defamatory, or obscene
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Circumvent rate limits, authentication mechanisms, or security features
  • Resell, sublicense, or redistribute access to the Service without prior written consent
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service to build a competing product or service
  • Send automated requests at a rate designed to degrade service for other users
  • Use the Service in connection with any application that processes data of individuals under 13 years of age in violation of COPPA

We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.

6. Intellectual Property

6.1 Our IP

Cipher & Row retains all rights, title, and interest in and to the Service, including all software, algorithms, documentation, trademarks, and other intellectual property. These Terms do not grant you any right to use Cipher & Row's trademarks, logos, or branding without prior written consent.

6.2 Your Data

You retain all rights, title, and interest in and to your Customer Data. By using the Service, you grant Cipher & Row a limited, non-exclusive license to process your Customer Data solely for the purpose of providing the Service. This license terminates when you delete your data or close your account.

6.3 Feedback

If you provide suggestions, feature requests, or other feedback about the Service, you grant Cipher & Row a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

7. Service Availability

Cipher & Row will use commercially reasonable efforts to maintain the availability of the Service. However, we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide reasonable advance notice when possible)
  • Emergency security patches
  • Factors outside our reasonable control, including force majeure events, third-party service outages, or internet disruptions

No SLA for Free tier. Service level commitments, if any, are available only under paid Subscription Plans and, for Enterprise customers, as specified in a separate agreement.

8. Limitation of Liability

8.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Cipher & Row does not warrant that the Service will detect all hallucinations, security threats, or content issues. Validation results are provided as informational signals and do not constitute guarantees of accuracy or safety.

8.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CIPHER & ROW'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL FEES PAID BY YOU TO CIPHER & ROW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

8.3 Exclusion of Damages

IN NO EVENT SHALL CIPHER & ROW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF CIPHER & ROW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify, defend, and hold harmless Cipher & Row, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable law or third-party rights
  • Your Customer Data

10. Termination

10.1 By You

You may terminate your account at any time by contacting support@cipherandrow.com or through the Dashboard. Termination takes effect at the end of your current billing period.

10.2 By Cipher & Row

We may suspend or terminate your access to the Service:

  • For cause — immediately, if you breach these Terms, engage in prohibited conduct, or pose a security risk
  • For convenience — with 30 days' prior written notice to the email address on your account

10.3 Effect of Termination

Upon termination:

  • Your API keys will be revoked and all access to the Service will cease
  • Any stored messages (via /v1/store) will be deleted within 30 days
  • Outstanding fees remain due and payable
  • Sections 6, 8, 9, 11, and 12 survive termination

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting support@cipherandrow.com. If the dispute is not resolved within 30 days, either party may proceed with formal legal action.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cipher & Row regarding the Service and supersede all prior agreements and understandings.

12.2 Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver

The failure of Cipher & Row to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

12.4 Assignment

You may not assign or transfer these Terms without our prior written consent. Cipher & Row may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

12.5 Modifications

We may modify these Terms at any time by posting the revised version on this page and updating the "Last updated" date. For material changes, we will provide at least 30 days' notice via email. Your continued use of the Service after the effective date of revised Terms constitutes acceptance.

12.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, internet outages, or third-party service failures.

13. Contact

For questions about these Terms, contact:

Cipher & Row LLC
Email: support@cipherandrow.com

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